Getting help with your site is easy! Customer support is our number one priority and we want to provide you with all of the help and support you need. Prompt and courteous service is our goal. Quick 1-2 minute videos are located in your control panel too!

How to Submit a Support Ticket

To get help please login to your domains cPanel control panel and click on submit support ticket. Priority is given to support tickets and pertinent information to your account is sent to us along with your description of your problem. We then can act immediately to resolve your problem. You should have received an email when you setup your account that has this information.

Remember your control panel can be reached by going to your domain; http://mydomain.com:2083/
(substitute your actual domain name for mydomain.com)

DNS Settings

When changing your DNS to Charming Web please use the follwing DNS settings:

• NS1.DOTCHARM.COM
• NS2.DOTCHARM.COM

Email Settings

Web Mail

To check your mail on the web from any computer with an Internet connection, go to: http://mail.mydomain.com/
You have your choice between 3 web mail programs, Horde, Squirrel Mail and RoundCube.
Login: This e-mail address is being protected from spambots. You need JavaScript enabled to view it (for security you will use your whole email address).

Password: your password

To set up Microsoft Outlook, Mozilla thunderbird or similar program on your personal computer; use the following information:

• Incoming mail server (POP): mail.mydomain.com
• Outgoing mail server (SMTP): mail.mydomain.com (server requires authentication) port 25

Use your complete email address as your login id and password.

For SSL encrypted email, use web1.dotcharm.com 
Incoming Mail Server: (SSL) web1.dotcharm.com
Outgoing Mail Server: (SSL) web1.dotcharm.com (server requires authentication) port 465

Use your complete email address as your login id and password.

If you need more email addresses you can go into your cp and add them just click the email icon. There is also a link to your web mail program.

To access your site or upload files via FTP

FTP address: ftp.mydomain.com

Initial remote directory /mydomain.com

Dreamweaver & Dreamweaver MX use /

User name & password